Effective Date: October 2025
1. Introduction
Pisanello’s Pizza – Waterville (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit https://www.watervillepisanellos.com
(the “Site”), place an order, sign up for updates or loyalty programs, fill out a contact form, or otherwise interact with us.
2. Information We Collect
a. Information you provide directly
When you complete an order, request delivery, subscribe to our newsletter or loyalty program, or contact us, we may collect your name, email address, phone number, delivery address, order history, and any other information you choose to provide.
b. Information collected automatically
When you visit our Site, we may automatically collect technical information such as your IP address, browser type, device information, pages visited, time spent on site, and referral source.
c. Cookies and similar technologies
Our Site uses cookies and similar technologies to enhance your experience (e.g., remembering your preferences or order history) and to analyse site traffic. Please refer to our Cookie Policy below for further details.
3. How We Use Your Information
We may use your information to:
Process your orders, manage delivery, communicate about your order status or promotions.
Send newsletters, special offers, event announcements, or updates for which you’ve opted in.
Improve our website’s content, usability, product/offering selection, and customer experience.
Maintain the security and integrity of our website and operations, and prevent misuse or unauthorized activity.
We do not sell, rent, or trade your personal information to third-parties for marketing purposes.
4. Sharing Information
We may share your information only under the following limited circumstances:
With trusted service providers who assist us in operating the Site, delivering orders, processing payments, sending emails, or analysing customer data, under appropriate confidentiality and security obligations.
When required by law, regulation or legal process.
To protect our rights, our customers, or public safety as permitted by law.
5. Data Security
We use reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or alteration. However, no method of transmission over the Internet or electronic storage is entirely secure — we cannot guarantee absolute protection.
6. Your Choices
Email / Communications: If you receive emails from us, you may unsubscribe at any time by clicking the “unsubscribe” link in the message or contacting us directly.
Cookies / Browser Settings: You may manage or disable cookies via your browser settings. Note: disabling cookies may affect some features of our Site (such as remembering your basket or preferences).
7. Children’s Privacy
Our Site and services are primarily intended for adult users placing orders for themselves or families. We do not knowingly collect personal information from children under the age of 13. If you believe we have collected such information without proper consent, please contact us and we will take steps to remove it.
8. Links to Other Websites
Our Site may contain links to third-party websites (for example payment gateways or other local promotions). We are not responsible for the privacy practices or content of those external sites.
9. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements or technology. Any updated version will be posted here with a revised “Effective Date”.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Phone: (419) 878-7020
Address: 57 S. Third St., Waterville, OH 43566
Cookie Policy
Effective Date: October 2025
1. What Are Cookies?
Cookies are small text files placed on your device by a website. They help the website recognise your device, remember preferences (for example your last order or local branch), improve performance and collect analytical data about site usage.
2. Types of Cookies We Use
Essential Cookies: Necessary for the basic operation of the Site (such as order submission, cart functionality or secure browsing).
Analytics Cookies: Used to collect information about how visitors use our Site (for example pages visited, order frequency, referrals) so we can improve our content and service.
Performance & Functionality Cookies: Help remember your preferences (such as your local branch, logged-in user, last order details) and provide a more tailored experience.
3. Managing Cookies
You can manage or delete cookies via your browser settings. Most modern browsers allow you to:
View which cookies are stored on your device.
Delete existing cookies.
Block cookies from specific websites or all websites.
Please note: disabling certain cookies may reduce or limit features of our Site (such as auto-fill, remembering past orders or local delivery preferences).
4. Updates to This Policy
We may revise this Cookie Policy from time to time to reflect changes in technology, regulations or our internal practices. The updated version will be posted here with a revised “Effective Date”.
5. Contact Us
If you have questions about our cookie practices, please contact us at:
Phone: (419) 878-7020
Address: 57 S. Third St., Waterville, OH 43566